TABLE OF CONTENTS
How to move numbers across sub-accounts
Step 1. Click on Settings
2. Click on Phone Integration
3. Click on Move Numbers
4. Now you can move numbers across sub-accounts
5. Click on Move numbers and you will be able to see the moved number in the destination sub-account!
Types of Number Transfers:
Twilio to Twilio
Twilio to LC Phone
LC Phone to Twilio
LC Phone to LC Phone
Possible reasons why we can't move the numbers:
1. If you are connected to your own Twilio account, The number you are trying to move might be under a different Twilio master account.
2. The number you are trying to move requires the bundles and addresses verified at the subaccount level.
3. If you are on LC Phone and the tool isn't moving the numbers
Frequently Asked Questions
Related Articles
Step 1. Click on Settings
2. Click on Phone Integration
3. Click on Move Numbers
4. Now you can move numbers across sub-accounts
5. Click on Move numbers and you will be able to see the moved number in the destination sub-account!
Types of Number Transfers:
Twilio to Twilio
the Use internal Move Numbers tool
Twilio to LC Phone
Moving numbers to an LC Phone Sub-account from the client's own Twilio account
LC Phone to Twilio
Moving numbers out of an LC Phone Sub-account to the client's own Twilio account
LC Phone to LC Phone
Use the internal Move Numbers tool
Possible reasons why we can't move the numbers:
1. If you are connected to your own Twilio account, The number you are trying to move might be under a different Twilio master account.
If you are using your own Twilio account, but in some sub-accounts your client sign up for their own Twilio account:
To perform this action, both Twilio account owners will need open a ticket with Twilio support here:
Moving Twilio Phone Numbers to another Twilio Account
You can identify the Account SID in the Agency Settings > Twilio page > https://app.gohighlevel.com/settings/phone_integration
Create a support ticket with Twilio support with the following details:
Email Subject: Moving numbers request
Email Template:
Hi Twilio Support,
I would like to move the following phone number(s) to a new sub-account -
+1 PASTE_TWILIO_NUMBER_HERE
Losing sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace the Twilio sub-account SID where the number is currently in
Gaining sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace the Twilio sub-account SID here where the number should be moved to
Time-frame: ASAP
Please process this request at the earliest because it is business-critical for me
Thanks!
2. The number you are trying to move requires the bundles and addresses verified at the subaccount level.
E.g. Australian number +61.
We will not be able to move these types of numbers. To move the number, please set up a bundle/address in the destination subaccount: Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
After the steps are done in the article above, please create a support ticket with Twilio support using the template above.
Error: Request failed with status code 400
3. If you are on LC Phone and the tool isn't moving the numbers
Check out
Moving numbers to an LC Phone Sub-account from the client's own Twilio account
Moving numbers out of an LC Phone Sub-account to the client's own Twilio account
If both sub-accounts are on LC Phone and the tool isn't working, please contact Cutflow support to move the numbers for you, provide the location id of the numbers you are trying to move from and to
Moving number is:
Location id where the number is in:
Location id where you want to move the number to:
Once you provide us with the information above, we will be able to identify the account SID and submit this in the escalation notes for the specialist to create a ticket with Twilio.