Incoming SMS only shows up in Conversation / not forwarding to the forwarding number

    Troubleshooting SMS Forwarding Issues in Cutflow

    If you're experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to your designated forwarding number, this article is here to help. We'll guide you through the common reasons behind this problem and provide step-by-step solutions to ensure your SMS forwarding functions correctly. By following the troubleshooting steps outlined, you can resolve the issue and ensure that all incoming messages are properly redirected to your forwarding number.

    We will only receive the inbound messages in the Conversation tab using Bizmode mobile app and web app.
    Incoming SMS will not be forwarded to the forwarding number
    You set up a Customer replied workflow trigger like this with the Custom Value {{message.body}}

    Step 1: Click on Automation > Workflows > Create workflow

    Step 2: Choose Start from scratch
    Click on Create new workflow

    Step 3: Click on Add New Workflow Trigger

    Step 4: Click on Customer Replied

    Step 5: Click on Add filters

    Step 6: Select Reply channel

    Step 7: In the reply channel dropdown, choose SMS

    Step 8: Click on Save Trigger
    Click on Add your first Action

    Step 9: Click on Send Internal Notification
    Note: SMS notification will create charges for every sms sent

    Step 10: Click on Custom Values > Message > Message Body

    Step 11: Click on Contact > First Name

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